Case Studies Transport and Jet2holidays – Identifying improvement opportunities to deliver additional procurement value

Home > Insights > Case Studies > and Jet2holidays – Identifying improvement opportunities to deliver additional procurement value and Jet2holidays is one of the UK’s success stories of recent years and has significantly grown as a business. The leading leisure airline and package holiday specialist has built its procurement capability in the form of a small central team working with the business to deliver best value procurement outcomes with a variety of trusted and high quality vendors. 

Ayming was engaged by the Procurement Director of and Jet2holidays to support the central procurement team in identifying opportunities across the procurement spend in the form of category strategies, identification of improved ways of working, and setting out a plan to deliver potential procurement improvements and savings.


The context

As the company had grown to become the UK’s third largest leisure airline and second largest tour operator, the need to gain a greater understanding of procurement spend and activity across the business was critical. Ayming was engaged due to our expertise in conducting spend analysis and procurement improvement assessments to review all procurement spend and opportunities. As such, we were asked to conduct a review and develop a report identifying and recommending steps to deliver procurement improvement opportunities across the full range of spend, from fuel and operational spend through to corporate head office procurement categories.

With a small central team in place, procurement had been largely devolved across the business with growing support from the central team.

Ayming was engaged to review all procurement spend and build a plan to deliver procurement improvements and opportunities on a category by category basis, and to identify changes to ways of working such as approaches to manage tail spend and for procurement to engage effectively with the business.

Our contribution/mission

We worked closely with our client’s stakeholders and suppliers to identify and gather all relevant data available.

Our review was comprehensive, covering:

  • the key airline/travel categories of Fuel, Ground Handling Equipment, Engineering Spares/ MRO, In-flight Retail & Catering, Uniforms
  • as well as corporate categories, such as IT, facilities maintenance, insurance, marketing, recruitment, and travel.

Our team of procurement experts carried out a detailed spend analysis. We created spend transparency through a ‘spend cube’ and dashboard. Drawing on our experience, an assessment of practices and processes revealed opportunities for improvement, which were validated through interviews with stakeholders across the business

This provided the basis for a detailed set of recommendations and an implementation plan tailored to each category so as to address the different challenges on a category by category basis.

As we aim to deliver more value to the business, having external insight into our spend and the opportunities it provides was important. Ayming did an excellent job and worked well with my team and the business, and we were delighted to work with them
Steve Guy, Procurement Director

The results obtained

Procurement spend was categorised and a detailed spend cube created to allow improved procurement insight. Following our review, a robust set of procurement opportunities was set out in a detailed report which was presented to the Managing Director and Financial Director of and Jet2holidays. The outcomes of the project were felt to be valuable and a subsequent second review was carried out 12 months later, following client work to deliver improvements in the intervening period.

Over the course of the two reviews, procurement has gained a higher profile within the organisation and this has been supported through the new spend transparency and our evidence-based recommendations for increasing effectiveness.

We created an action plan to deliver a cross-functional procurement programme, including savings delivery aligned to strategic objectives, which was put in place.

Our client and Jet2holidays is a leading British low cost airline that operates scheduled and chartered services. It is the third-largest scheduled airline in the UK. is an award winning company that has flown over 50 million customers to more than 50 destinations with anexpanding fleet of more than 50 aircrafts.